Business improvement and growth
1st of February, 2022
We often talk about business improvement, optimising performance and maximising growth.
But what do we mean when we talk about improvement?
The image in this post is a classic quote from one of the original theorists behind improvement and growth. It simplifies and priorities improvement activities to easier, better, faster, and cheaper.
It is crucial to find ways to make our business key activities, especially those that deliver to the needs of customers, easier, better, faster, and cheaper for us and them.
Improvement in our products/services and the experience of our customers in the receipt of our products/service increases our value. This positively changes the value:cost ratio for our customers enhancing our position as a highly valued supplier/provider. We don’t need to reduce our prices. In fact, we may have an opportunity to increase our prices in line with the increase in value we have created.
With improvements, we become more productive, and we can leverage that to optimise the performance of our business.
The challenge is to review all our methods, processes, and systems to find activities that can be made easier, better, faster, and then cheaper (cost-effective).
What areas of your business and your critical to customer activities can you make easier, better, faster, and cheaper?
