I am delighted to be presenting the Customer Service Excellence webinar for Business Gateway; Thursday 24th June 10am-12pm. The aim of this webinar to explain how you deliver competitive customer service to retain your customers, build s...
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All businesses, whatever their size and sector have processes. Some are related to building and sustaining business infrastructure, most are related to the delivery of products/services to the customer. A process is a series of actions o...
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I am fully prepared and ready to deliver an Introduction to Business Strategy session to a business networking group. This will be a taster session to gauge interest in a business training and coaching package aimed at both new-star...
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We are currently working with two Business Owners as part of the Chamber of Commerce mentoring programme. In this particular programme, we provide our time and services to help a Business Owner with a couple of hours of 1:2:1 support per...
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It was a real pleasure to be back working with a customer face to face in their premises, with their employees. We have developed our virtual customer meeting style and structure over the last 12 months, learning new skills, and it works...
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Phase Two of a series of webinars to an overseas audience is now completed. It was a very busy and rewarding experience with new skills acquired in presenting to a very different business and organisational culture. We delivered nine mod...
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I am delighted to be presenting “50-day challenge to improve your business success” for Business Gateway; Friday 23rd April 10am-11am. This webinar will discuss the importance of setting yourself and your business goals and i...
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Secure Business Advisors is now nine years old. It has been an incredible journey. We would like to thank our customers, suppliers, supporters and connections for all your help during these nine years.
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It has been a very busy three weeks presenting a series of webinars to an overseas audience. We have presented business improvement methods to audiences of up to 200 attendees with great Q&A engagement. A further series of topics will be prese...
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I am delighted to receive my certification from the Institute of Leadership and Management. This is for training, leading and coaching businesses in Performance Improvement Methods (Advanced).
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I enjoy, and I am very passionate, about what I do now. The clients that I support leverage my 30-year business experience to enable them to achieve the business results that they need and that they deserve for all of the efforts that th...
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I am delighted to be presenting a Practical Problem Solving for Business Gateway; Monday 18th January 1pm-2:30pm. This session will introduce you to practical techniques and effective tools to identify and deal with both one-off and recu...
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Wishing all my customers, suppliers, supporters and connections a safe and prosperous 2021!
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I hope all my customers, suppliers, supporters and connections enjoy a great Christmas. Best Wishes for a safe and prosperous 2021!
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I am delighted to be presenting a business improvement webinar for Business Gateway; The 50-day challenge to improve your business success: Friday 27th November 10am to 11am. Please use the link to book your place. See you there!
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I was researching the topic of want versus need for an article about the motivation needed to make positive, lasting changes in your business. I found this by Kshitij Singh: Want what you need...I like it.
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This is a 15-minute read so grab a coffee and gain a valuable update on a proven business tool. The article is about SMARTER goals. The importance of setting yourself and your business goals to: To solve problems ...
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I am delighted to be presenting a Customer Service Excellence webinar for Business Gateway; Wednesday 18th November 7pm to 9pm. Maximising your customer service is the bedrock of your business growth. Please use the link to book your place. See yo...
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A dilemma is a situation in which a difficult choice has to be made between two or more alternatives, especially ones that are equally undesirable. Similar terms could be a quandary, a predicament, a conundrum. With high levels of uncert...
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“Start where you are. Use what you have. Do what you can” – Arthur Ashe. It may feel that we are slipping backwards at the moment. For many Business Owners, the last few weeks have been disheartening an...
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Increase your market share with a focus on Customer Service Excellence. How do you grow your business in a recession? You might think that's a strange question when the majority of businesses are v...
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Do you have other markets for your products/services? Your market doesn't exist in isolation. Just like a Venn diagram from way back in your school maths classes, examine how your market overlaps with adjacent markets. In t...
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What are the important next steps in your business? What do the next six months mean for you? I would recommend that first, you complete a situational analysis. Reviewing the current situation inside and outside your business. This is co...
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To follow up on my blog regarding the Eisenhower matrix I would recommend that you watch this YouTube video that explains a new way to utilise the matrix to improve your personal productivity.
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Which segment of the Eisenhower Matrix do you use the most? For me, it is Don't Do. We all need to focus on activities that add value to the business and especially to our customers. Many things we do every day do not add v...
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Do you have a clear strategy for your business? Do you have detailed plans to achieve your goals? VMOST is your solution. One of the areas where I help and support businesses is Strategy and Planning. VMOST is the ...
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Today marks my 30 years in the business world! On Monday 3rd September 1990 I joined Trafalgar House Group as a graduate trainee in Purchasing and Supply. The start of a journey distinguished by many amazing people and experiences. I have a lot to...
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As Business Owners we often get too wrapped up into today and tomorrow and lose sight of our overall purpose and key objectives. We all hear that we should spend more time working on our business rather than in ou...
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How are you? How are you doing? What help do you need? How can I support your needs? These are questions that we have all been encouraged to ask our customers during this pandemic and the lockdown. Yes, of course, it is really ...
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Welcome to our refreshed website. We have added some new pages, updated the content and retained some of our news and articles. I hope you enjoy your experience and find it insightful and informative. Thank you, Phil
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It would great if you view this brief video that serves as an introduction to Secure Business Advisors https://www.youtube.com/watch?v=jLnm
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In this video clip I describe the main purpose of Secure Business Advisors Limited https://desk.bigvu.tv/embed/5ef36911ab8bae39e8840076/5efb53c9...
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Listen to our procurement story thanks to Shiona Campbell at BDS Ltd. In this interview I share advice and guidance on how to leverage public sector procurement to grow your business. https://youtu....
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I am delighted to be delivering the “Practical problem solving for your business webinar on 29th June. It would be great if you can make it along. It is free of charge via the Business Gateway link below.
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It was great to be invited to deliver a webinar for Dunbartonbshire Chamber of Commerce. If you would like to listen to the recording please use the link attached.
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I was delighted to be interviewed by Fiona Wright on my tips for managing your business in the current environment. If you would like to listen to the recording please use the link attached.
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A great opportunity to see continuous improvement techniques at the Scottish Manufacturing Advisory Service (SMAS) best practice visit to Tannoy (Music Tribe Brands UK Ltd) at Coatbridge. SMAS provides training, advice and support to business to i...
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I attended two days of fantastic presentations last week in Glasgow with seventeen delegates from seven companies from the west of Scotland demonstrating how they are creating real productivity and change in their businesses. Well done to all the ...
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Very pleased to announce that I have been accepted as a mentor by Business Mentoring Scotland, a service delivered in partnership between Scottish Enterprise and Scottish Chambers of Commerce. Business mentoring is for ambitious businesses...
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Conducting process mapping sessions with my customers. Mapping a process helps to identify where problems and issues exist. Process tend to evolve and develop away from what was originally required and mapping the current state highlights all the ...
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Another excellent simulation session at the Business Improvement Academy. The simulation is designed to build pressure upon all the elements of the process to demonstrate how bottlenecks, stress points and wasteful activities can impact upon quali...
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I was delighted with the feedback and positive engagement for my Customer Service Workshop held at Business Gateway East Dunbartonshire. An attendee shared a great post on social media.
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A long day at Enva starting at 3am with the nightshift but successfully completed four lean continuous improvement training sessions with the more than 50 of the Linwood based drivers. Great energy and input from everyone. There is a lot to do how...
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A fantastic two-day workshop at Enva working with Operations staff identifying business problems that we can tackle using lean continuous improvement tools and techniques. Great engagement from everyone especially during the Lego based simulation ...
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Delivered a lean continuous improvement project team workshop across three days to sixteen delegates at Enva Group. This high impact action team has been formed to deliver a business critical improvement within the company. We have new formed thre...
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Delighted to attend the Business Improvement Academy presentation day. All the delegates delivered great presentations describing how they implemented a business improvement within their company using the lean continuous improvement tools and meth...
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