Not a theoretical process exclusively for “big companies”, but a vital tool for you use and use continuously, accompanied by a dashboard of metrics relevant to your business.
Strategy and Planning drives your business and provides focus for all your actions.
Using VMOST (Vision, Mission, Objectives, Strategy, Tactics) you can develop simple long, medium and short term business plans ensuring all aspects of your business achieve ambitious growth targets.
Do you have a plan for your business? Is your plan hidden in your office somewhere or is it always right in front of you delivering your business growth?
Build sustainable, profitable growth upon firm and secure foundations. All business must ensure that the essential building blocks such as quality, customer service, operational effectiveness, H&S, compliance, knowledge capture and lean principles are firmly and securely embedded. If any are missing or insecure the future is at risk.
Let us review and build your foundations for growth.
Do not spend a penny on additional resources until your business is maximising the operational resources you already have!
We will investigate your capability in four areas; capacity planning, resource utilisation, resource efficiency and supply chain effectiveness. Only when all these elements are maximised should you consider additional investment.
The essence of customer service excellence is seven simple requirements;
Customers need all these elements in place in your business. Being good at some of them is not good enough.
Achieving improvements in your service results in existing customers spending more, increasing core revenue, allowing you to hit your growth targets while you develop new customer value streams. How does you customer service match up? Contact us to discuss how to excel at Customer Service.
"Easier, better, faster, and cheaper" - a definition of improvement from one of the founding fathers of lean and continuous improvement. Every business must strive to improve to stay ahead of the competition and increase profitability. If you want to discuss how lean can improve your business please book your free consultation.
We deliver critical transformational change using gated, phased projects.
Utilising the 7P’s model of;
We give a structure to your project to embed change and achieve a successful outcome. Contact us to learn more about the 7P’s of change management.